Sunday, July 20, 2014

To Patronize or Not Patronize...

I must say as a consumer and budding entrepreneur, I find it disheartening to discover the continued lack of customer service that is exhibited in certain retail stores, eating establishments and places that provide services and products. While the consumer has a plethora of choices, you would think any and all customers are seen and treated as valuable.  I'll ask myself while standing in line at these establishments, "Does the manager know about this?", "Should I say something?" and "Am I going to continue to patronize this business?" I am always ready and willing to call the manager and let them know about my experience whether, good or bad. Despite how good or in demand your product/service is, you can only survive on poor customer service for so long. We all have our bad days but, there's a time and place for everything.

Image source retrieved from

How do you handle poor customer service?
Do you continue to patronize or do you find some where else to go?


  1. This is an excellent post! I often wonder about stores who have a consistent reputation for bad customer service. I personally am a Yelper! In a heart beat I will yelp about great service and likewise about horrible service. A store has one chance with me, period.

    Thrifting Diva

    1. I know right. I have a place that I love to eat at and on more than one occasion the customer service was "off the chart" terrible. I've made a promise to myself to let the manager know when this happens. This type of behavior should never go unacknowledged...